Amazon is Calling You - Legitimate or Questionable?
tellows Insights Report
Richard Grant - Expert in Telecommunications and User Protection
Richard is responsible for tellows' Consumer Protection department and is responsible for investigating all matters relating to telephone fraud, with a particular focus on developments in the telecommunications sector. Last updated: Jan 10, 2024
Richard is responsible for tellows' Consumer Protection department and is responsible for investigating all matters relating to telephone fraud, with a particular focus on developments in the telecommunications sector. Last updated: Jan 10, 2024
Every day, numerous individuals search phone numbers linked to Amazon. With the assistance of the tellows community, we can classify these phone numbers and recognize the call the moment your phone starts ringing. (more on tellows solutions). Amazon calls can be divided into 3 categories:
- Official Amazon Phone Numbers (Amazon delivery service, Amazon customer service)
- Amazon Partners (e.g. Amazon Audible, Amazon credit card operators)
- Scam or Fraud Calls (Fake Amazon employees)
Official Amazon Numbers with Positive Rating
tellows users submitted to 4 different phone numbers a total of 59 ratings.
| PhoneNumber | Ratings | Caller | Example | Score | 02033222305 | 47 | Amazon delivery | Rang to tell me they were delivering as it was quite late (7.14pm and dark). I didn't answer the cal | 2 | 02034673641 | 8 | Amazon | This is a genuine number associated with Amazon call back requests | 4 | +442045366600 | 2 | Amazon Business | 1 | 08002797234 | 2 | Amazon Toll-Free Service | I was asked in an email, if I had recently changed my bank, phone number, or credit card. To ensure | 4 |
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Official Amazon Phone Numbers
If you're an Amazon customer dealing with account or order issues, you may receive calls from official Amazon phone numbers. These genuine Amazon numbers usually receive positive ratings on tellows. However, they can occasionally be mistakenly labeled as spam. It's important to note that Amazon phone numbers are frequent targets for spoofing and scams, so not all displayed numbers claiming to be Amazon are genuinely Amazon service representatives. An Amazon employee may call you with one of those numbers if you requested help on the website: 02078557371 or 02070237935. Such a callback can be requested via the contact form. Amazon's introduction of its delivery service, Amazon Logistics, has led to a surge in outbound calls from the company. Amazon's delivery drivers use these calls to manage deliveries and address customer queries. If you've opted for a non-Amazon carrier, you should reach out directly to the carrier for delivery specifics.For Amazon package-related issues, drivers often call from numbers like 02033222305 or 07868802242.
To enhance Amazon account security, the company recommends activating two-step authentication for added protection. This involves receiving verification codes through SMS or Amazon's authenticator app. Amazon may also contact sellers who've sought support through the platform and individuals who've applied for jobs through Amazon's hiring department. Amazon's Alexa Find My Phone service simplifies device location by requesting your phone number and sending a verification code. Amazon uses four unique outbound phone numbers for this purpose. It's essential to note that some official Amazon numbers are for outbound communication only and cannot receive incoming calls. Amazon's toll-free customer service number, 08002797234, is not intended for callbacks and should be approached with caution, as it may be a potential scam source.
Amazon Partners
Amazon's vast operations encompass over 40 subsidiaries. Clients who engage with Amazon-affiliated services like Audible, Zappos, the online pharmacy PillPack, or the Amazon Credit Card may encounter calls from Amazon's partner entities or their dedicated call centers. Typically, numbers linked to these services boast favorable ratings on tellows.
If you're a holder of an Amazon credit card, such as the Amazon Store Card or Amazon Secured Card, it's important to note that these cards are issued by Synchrony Bank. In the course of your financial dealings, Synchrony Bank may reach out to you regarding account-related matters or to introduce service offerings pertaining to your credit obligations.
Amazon Scams
The last category of phone number ratings assigned to Amazon are scam or fraud calls. These calls are rated very negatively. We recommend blocking these calls with our tellows solutions.Scam or Fraud Calls Claiming to be from Amazon
tellows users submitted to 4 different phone numbers a total of 15 ratings.
There are a variety of different scams that abuse the Amazon brand. The FTC reported that 1 in 3 impersonator scam reports have claimed to be an Amazon employee. The reports of Amazon scams multiplied 5 times by last year. The loss due to scams by Amazon imposters was $27 million in 2021. Especially older people are targets and reported having larger losses.
Phone numbers used for fraudulent intent are often active for a short period. Scammers generally change phone numbers more often because more people may fall for the scam when calling from new numbers that do not yet have a history or ratings. For many of these numbers, we record a particularly high volume of searches over several days.
Scammers are often using phone numbers that are similar to the official Amazon service numbers. With the help of spoofing they can also manipulate the caller ID in the phone and make it look like the call comes from a legitimate Amazon phone number. This results in official phone numbers being mistakenly reported as fraud.
| PhoneNumber | Ratings | Caller | Example | Score | 07931 | 9 | Amazon | An automated bot claiming to be amazon trying to get me to block a payment of £799 by pressing a num | 9 | 01708867831 | 2 | Bank payment activity scam | Comes up as a Romford number but when you answer it it is an automated message saying it’s from your | 9 | +393479294893 | 2 | Amazon Trading | voce registrata investimenti online | 9 | 075291929588 | 2 | unknown | purports to be from visa, charge on card of £799 from Amazon. Press # to speak to their agents. | 9 |
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Scam and fraud calls can be distinguished by call categories:
The Amazon brand is frequently exploited by scammers attempting to gather personal data. tellows users often report phone numbers where callers impersonate Amazon employees, asking questions about accounts and orders. Common scams involve false Amazon Prime renewals and unauthorized bank account charges. Scammers claim a deduction fee or purchases were made with your account. They ask for account information or a call back to verify the transaction, aiming to obtain personal details. Automated voices may warn of unauthorized purchases, prompting victims to press buttons out of fear. Lotteries and sweepstakes are also used to rush victims into hasty decisions.
FTC reported this year on Text messages resembling automated fraud alerts. These deceptive messages claim you need to verify a large purchase you didn't make. If you call the provided number, a fake Amazon agent offers to "fix" your account. People have fallen victim to this scam, giving the fraudsters remote phone access. The scammers then claim they mistakenly over-refunded you and request you return the excess in gift cards. Similarly, be cautious of text messages promising prizes like iPhones or Amazon Prime subscriptions; they're often phishing attempts ("smishing"). Always scrutinize unexpected texts supposedly from Amazon.
Another scam approach is used by callers pretending to be an Amazon technician. You receive a call that there was fraudulent activity in your account and asked to call back. Once you call back they try to access your computer with remote control to "verify" your account. Once they have access to your computer, they can install all kinds of software and retrieve your private information or lock you out.
- Fake Amazon Employees
- Unauthorized Purchases
- Press 1 / 0 Scam
- Fake Prizes
- SMS Phishing Link ("Smishing")
How verification technology has helped authenticate Amazon's communications!
Firstly, it's important for customers to be certain they're communicating with Amazon. In recent times, Amazon has implemented cutting-edge email verification technology across over 20 countries. This innovation enhances the identification of phishing emails and bolsters the prevention of fraudulent activities. Customers using common email providers such as Gmail and Yahoo! can trust the authenticity of an email if they spot the Amazon smile logo icon in their inbox. Amazon also equips customers with resources to discern the legitimacy of emails, phone calls, text messages, or webpages purportedly from Amazon.
Secondly, Amazon maintains its commitment to combating deceptive practices. In 2022, Amazon instigated the removal of over 20,000 phishing websites and 10,000 phone numbers implicated in impersonation schemes. Furthermore, Amazon has referred more than 100 individuals engaging in illicit activities to local law enforcement authorities worldwide. Amazon remains dedicated to supporting these authorities in their endeavors to bring these scammers to justice.
Help with unwanted calls from Amazon scammers
To protect yourself against scam calls, you just need to follow a few simple tips:- Amazon never calls you without a prior request from you, and never asks for sensitive information on the phone.
- Amazon also does not ask you to update or submit your information via email or text message.
- Do not press any button on your phone if you are told to do it by a robo voice.
- Do not provide your personal account information to other websites.
- Do not call back a number from a missed call. Rather reach out to the official Amazon contact if you are not sure whether something is wrong with your account.
- If you receive a call from a dubious number, hang up immediately and block the caller.
- Amazon also lists tips for recognizing and dealing with scam calls on its site and suggests reporting to the FTC.
- You can look for an unknown number on tellows.co.uk to evaluate the caller and the reason for the call.
- tellows offers apps for iOS and Android to identify unknown calls as soon as the phone rings. This way you can accept a call with no doubts. Phone numbers with fraudulent intentions change very quickly. Phone numbers classified as Amazon scams or fake Amazon employees can only be detected and blocked in real time via the app.